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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is designed for individuals who want to demonstrate their expertise in the implementation and management of ServiceNow's customer service management solution. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is ideal for those who work with ServiceNow's customer service management solution on a regular basis and are responsible for its implementation and management. CIS-CSM Exam covers a variety of topics, including customer service management processes, customer service management configuration, and customer service management reporting.
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q63-Q68):
NEW QUESTION # 63
Once a major case candidate is approved a major case is created. What then happens to the customer case?
Answer: C
NEW QUESTION # 64
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
Answer: A,B,D
Explanation:
Explanation
NEW QUESTION # 65
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)
Answer: C,D
NEW QUESTION # 66
When integrating Customer Service Management with IT Service management what separate action is required for Request Management?
Answer: B
NEW QUESTION # 67
Articles can provide the following: (Choose three.)
Answer: A,B,D
NEW QUESTION # 68
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